How to Resolve Conflict 1

Be proactive rather than reactive.

To resolve a problem you must first confront the problem. Face the challenge. This simple act may require the most courage. To admit that you may be the offending party or at least partially responsible for the trouble is significant. How do you choose to handle criticism? Do you automatically fight or listen? Do you stop to consider the qualifications and motives of your critic? Are you able to stop and calmly restate your position? Attack the argument and not the person. Are you looking for solutions or to cast blame? Compartmentalize the problem. Do not exaggerate or complicate with extraneous details. Be serious and concise in stating your opinions. Don’t rush. Get all the facts. Consider via options. Reach a decision.

Don’t argue in public. Be patient. For good or bad, time does temper the good and the bad.

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